| 1. |
You will not be made promises that cannot be kept and all commitments made will be honoured absolutely. |
| 2. |
You will be treated courteously, with respect and in a friendly professional manner at all times and all your dealings with us will be treated as confidential. |
| 3. |
When you write, phone, fax or e-mail, you’ll always be responded to in a timely, friendly and efficient manner. |
| 4. |
As a business partner you can expect frequent and open communication as lifetime business relationships are built with you. |
| 5. |
You have guaranteed support and help 365 days a year. Our team is experienced, well trained and ready to help you. |
| 6. |
It is recognised that you are the ‘complete judge of our performance’ and that your perception is always the reality. |
| 7. |
You will enjoy the benefits of a customer-focused team who will listen to you and work with you to provide bespoke solutions to your individual requirements. |
| 8. |
If you are ever let down by another supplier, Flowerfête will work with you supporting you and your business to get back on track. |
| 9. |
You can rely on any complications or delays affecting your delivery to be sorted out immediately. |
| 10. |
Your feedback will be regularly sought and seen as critical to continuously improving the levels of service you receive. |
