About SSL Certificates
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Frequently Asked Questions: Delivery
Answers to questions including details of delivery methods and times. |
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Can I specify a time for my order to be delivered? |
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How will my order be delivered? |
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What if the recipient isn't available to receive the delivery? |
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Do you deliver internationally? |
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Are there any other restrictions on delivery? |
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Can I specify a time for my order to be delivered?
You may select your delivery day and, for selected items, a preference for delivery time. This is only a preference however, and cannot be guaranteed. Orders are typically delivered between 9am and 5pm. |
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How will my order be delivered?
Dependant on the contents of your order, we have several methods of delivery. Our "florist" and "same day" products are delivered via our national network of florists, who execute local orders on our behalf. These orders and hand-delivered to the recipient by a local florist.
Our "postal" lines are carefully packaged and delivered by Royal Mail. Our other ranges are usually sent via our courier company for next day delivery, again carefully packaged in our custom designed boxes to ensure your flowers arrive fresh and looking beautiful! |
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What if the recipient isn't available to receive the delivery?
If the recipient is not available at the delivery address specified, we will usually adhere to one of the following courses of action:
Your delivery may be left with a neighbour or in a safe place at the delivery address.
Alternatively, our local florist or courier company will attempt redelivery later in the day.
If this is not feasible or the recipient is unavailable when a later delivery is attempted, we will usually leave a calling card explaining what has happened. This will then allow the recipient to arrange redelivery, or collect their flowers or gift from the executing florists shop, or their local courier depot. They may also be able to request delivery the next day. |
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Do you deliver internationally?
Unfortunately, at this time we do not deliver to the Republic of Ireland or internationally. This includes deliveries to BFPO addresses. Any orders which are placed for delivery outside of the UK will be cancelled and refunded by default. |
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Are there any other restrictions on delivery?
We cannot guarantee delivery dates for deliveries to non-mainland UK addresses. While we do carry out such deliveries, these orders may require an additional 24 hours for delivery. This also applies to some rural locations, and the following postcode areas:
AB3-5, 30-39, 41-45, 51-56; all BT; CA 18-19, DD6-11, FK14-21, G63; all GY, HS1-9, all JE; LA11, 18-21; all IM; IV1-28, 30-36, 40-49, 51-56, 63; KA27-28, KW1-17; PA20-50, 60-78, 80-88; PH10-26, 30-44, 49, 50; TR21-25; all ZE.
We also reserve the right not to deliver to any address which we deem to be insecure, such as communal postal address or to a PO Box. If this applies to your order, you will be contacted to arrange delivery to an alternative address or to come to another resolution. |
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