| 1 |
Will my flowers or gift be delivered with a message? |
| 2 |
Is there a limit to how long my message can be? |
| 3 |
Can I send an order anonymously? |
| 4 |
I have forgotten my password - what should I do? |
| 5 |
How will I be reminded of my password? |
| 6 |
How long will it take to receive a reminder of my password? |
| 7 |
I requested a password reminder but have not received anything? |
| 8 |
Can I place an order for delivery some time in the future? |
| 9 |
I have received a voucher or offer code - how do I apply this to my order? |
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| 1 |
Will my flowers or gift be delivered with a message?
Yes, when placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process. |
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| 2 |
Is there a limit to how long my message can be?
We ask that all messages are below 255 characters, to ensure that they fit neatly on our message cards. |
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| 3 |
Can I send an order anonymously?
Yes, if you wish for the recipient to receive their gift anonymously, simply leave the message field blank. During the order process however, we will ask for your contact details as these are necessary for us to take payment and to ensure that your order is placed and delivered efficiently. |
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| 4 |
I have forgotten my password - what should I do?
When required to enter your password, you will also be able to request a password reminder. Please look for the "forgotten password" or "password reminder" link whenever you are required to log in. |
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| 5 |
How will I be reminded of my password?
Your password will be emailed to you, at the address used to create your account. If you have changed your email address, please set up a new account. |
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| 6 |
How long will it take to receive a reminder of my password?
Passwords reminders are sent out straight away and are usually received instantly. Any delay in receiving your password will usually be due to issues with your email provider. |
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| 7 |
I requested a password reminder but have not received anything?
This may be due to technical problems with your email provider. If after a couple of hours, you have still not received your password, please request another reminder. Be sure to double check your email address. |
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| 8 |
Can I place an order for delivery some time in the future?
Yes, you can order up to 12 months in advance if you wish. |
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| 9 |
I have received a voucher or offer code - how do I apply this to my order?
You will be given a chance to add this voucher code to your order on the "shopping cart" page, before proceeding with payment. |
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